nbn™ proposes satellite fees: rural customers lose out again

nbn™ has clarified some of the contents of the original post. The post has been updated in light of this new information.

As part of nbn™’s industry consultation on the Long Term Satellite Service launching next year, the company released a list of proposed charges for the satellite service to Access Seekers (service providers) for feedback last Friday. A summary table was released to the public this morning.

The table lists a number of new proposed charges, including a reactivation fee, installation, installer travel costs and a range of late or missed appointment fees.

Proposed incidentals charges for NBN Long Term Satellite
Table 2: showing some proposed charges for the NBN Long Term Satellite

Under the proposed charges, the company will charge the customer through the internet service provider an installation fee based on the distance the installer has to travel (charged at $1.40/km) and also pay an hourly rate for the time they spent driving and installing the equipment (at $98/hour). This is in contrast with nbn™’s current cost structure for the Fixed Wireless and Fixed-Line products where the installation is free for the customer.

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